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  Memorial Hospital Bill Payment Frequently Asked Questions

We understand that patients at Memorial Hospital may have questions about the billing process. Below we provide answers to a few of the most commonly asked questions. You can use the jump to question links below or scroll through the page to read all the questions and answers.

Q. How does my insurance company receive the claims for health care services?
Q. What is the difference between a Hospital Billing Statement, and a Professional Services Billing Statement?
Q. When do I make the co-payment and/or deductible payment?
Q. How do I make a payment?
Q. How do I reach the Billing Office if I have a question?
Q. What if I am unable to make the full payment? Can I set up a payment plan?
Q. Is financial assistance available?
Q. Iím uncertain about the changes in Health Insurance Reform and what these changes mean for me as a Pennsylvania resident, how do I get answers?
 

Q. How does my insurance company receive the claims for health care services?

Answer:

As a courtesy, we bill the claim to your health insurance carrier.  To insure proper and prompt processing of your claim, you will be required to verify the insurance information we have on file at the time of your registration.

 
Q. What is the difference between a Hospital Billing Statement, and a Professional Services Billing Statement?

Answer:
You may receive a separate bill for services rendered by private physicians, your own primary care physician, as well as for any hospital charges. At Memorial Hospital, we bill for the hospital services only.  Professional services are billed separately.  
For example, if a patient has outpatient surgery, you will receive a billing statement from Memorial Hospital for the facility charges and separate billing statements from the physicians performing your surgery and the anesthesiologist. This also pertains to radiology procedures done at our facility as well as some pathology procedures.
 
Q. When do I make the co-payment and/or deductible payment?

Answer:
Co-payments are due at the time of service.  If you are unsure of your co-pay responsibility, please consult your health insurance policy.  If you are an inpatient our financial counselors will obtain the deductible information at the time they check your eligibility. Knowing your insurance policy is vital to receiving the maximum possible benefits.  Failure to meet your insurance requirements can result in claim denial or a higher co-payment and/or deductible. It is important that you know your insurance policy requirements as well, some insurances require that the patient notify them when they have had an overnight stay at a Hospital.
 
Q. How do I make a payment?

Answer:

  Please pay the balance due by detaching the top portion of your billing statement and include your check, money order, or credit card information (include the credit card expiration date). The top portion of your statement gives us the information we need to properly post your payment.

Memorial Hospital offers the convenience of on-line hospital bill payment through our website. We are also happy to assist you with your credit card payment over the telephone.  You can reach our Patient Financial Services Department at 570-268-2261. Please have your most recent statement available. For your convenience we accept Visa, MasterCard, and Discover, American Express and Debit cards.
 

Q. How do I reach the billing office if I have questions?

Answer:
Our Customer Services Representatives are available to answer your billing questions. You can reach our department by calling:

  • Geisinger Ins: 268-2203
  • Commercial Ins: 268-2204
  • Blue Cross: 268-2205
  • Medicare: Last Names Starting with letters A-L: 268-2260
  • Medicare: Last Names Starting with letters M-Z: 268-2320
  • Medical Assistance: 268-2417
  • Self Pay: 268-2261

Please do not use our e-mail addresses to send personal information such as your name, account number, and/or credit card numbers. If you would like to contact us through our website, please use this secure form.

 
Q. What if I am unable to make the full payment? Can I set up a payment plan?

Answer:
Yes, our Customer Services Representatives can set up formal payment arrangements based on our established policies. You can reach our department by calling 570-268-2261.
 
Q. Is financial assistance available?

Answer:
Financial assistance may be available for those who are uninsured or underinsured, or who are experiencing financial hardship. A customer service representative can help determine eligibility for government and community programs that may help cover medical expenses. For more information please call 268-2261. 
 
Q. Iím uncertain about the changes in Health Insurance Reform and what these changes mean for me as a Pennsylvania resident, how do I get answers?

Answer:
On March 23, 2010, President Barack Obama signed The Patient Protection and Affordable Care Act (PPACA) into law. One week later, he signed the Health Care and Education Reconciliation Act of 2010, which made numerous changes to PPACA. The health care reforms in these laws aim to expand coverage to millions of Americans and will require a large number of changes to health insurance products and the regulations that govern them. The best way to get answers is to contact your insurance company directly.

The Pennsylvania Insurance Department has assembled a web page with links that may be able to answer some of your questions regarding the upcoming changes. This page contains key dates and links to help you research the changes that may affect you and your family. The web page is available here.

If you have questions about an existing bill our Customer Services Representatives are available to answer your billing questions. You can reach our department by calling 570-268-2261. If you would like to contact us through our website, please use this secure form.